Returns & Exchange Policy

We want you to love everything you purchase from us! However, if something isn’t quite right, we’re here to help. Below are the details of our returns and exchange policy:

1. General Policy:

Your satisfaction is our priority! If you're not completely happy with your purchase, you can return or exchange it under the following conditions:

2. Changed Your Mind?

We understand that sometimes you might change your mind. You can return your item within 30 days of receiving it. Here’s how it works:

• Return Shipping: You’ll need to cover the return shipping costs.
• Returns Fee: A small returns fee (£1.80) will be deducted from your refund to cover restocking and processing.
• Condition: The item must be unused, in its original condition, and include all original packaging and tags.

3. Received a Damaged or Incorrect Item?

If your order arrives damaged or you receive the wrong item, we’re sorry for the inconvenience! Please contact us within 7 days, and we’ll make it right:

• Return Shipping: We’ll cover the cost of return shipping.
• Replacement or Refund: You can choose to receive a replacement item or a full refund.
• Condition: The item should be returned in its original condition, with all packaging and tags.

4. How to Return or Exchange an Item:

• Contact Us: Email our friendly customer service team at customerservice@somethingcrafty.net with your order number and the reason for your return.
• Return Authorisation: We’ll send you a return confirmation email and instructions on how to send the item back.
• Shipping: Pack your item securely and send it to the address provided in the return instructions.

5. Refunds:

We’ll process your refund within 3-5 business days of receiving your return. The refund will be issued to your original payment method.